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Careers

We're Hiring an Assistant Case Manager &  two RRH Case Managers!

Position Title: Assistant Case Manager

Reports to:  Program Manager

Hours:  Part-time, non-exempt, 20 hours per week over a 3 day, F-Sun, work week, all hours on-site at Day Center and Hotel Shelter locations

Compensation:  $21-23 DOE plus benefits

Position Summary:  Provide administrative support to the Case Manager by performing tasks such as maintaining case files, communicating with clients about case management tasks, responding to program referrals, researching housing options and documenting confidential program and client information in HMIS and FPTV systems. Responsible for maintaining program records.

 

Primary Duties & Responsibilities:

  • Responds to telephone inquiries regarding Family Promise of Tualatin Valley Shelter Program.

  • Assists in initial client intake interviews to determine eligibility/suitability for program entrance.

  • Provides administrative and technical support to case managers; completes paperwork; collects enters, and maintains information in client files and databases; schedules appointments; manages records and files (via Google docs & HMIS.) 

  • Assists applicants in obtaining program services; obtain required forms for eligibility documentation; provides referrals to other agencies.

  • Assists clients by making social service appointments, scheduling transportation to and from appointments, moving from one residence to another, and packing and unpacking at the shelter.

  • Performs ongoing check-ins with shelter participants to review initial and ongoing housing plans and screen for unmet service needs; contact community resources as an advocate for clients. 

  • Researches multiple housing options to achieve placement outcomes and complete administrative tasks for clients to support them in meeting program goals.

  • Completes, files, and processes paperwork, intake sheets, and housing portfolios; prioritize requests received from case managers.

  • Assists with monthly chart audits and corrective assignments. 

  • Logs events and incidents as appropriate.

  • Manages hotel reservations as requested by program managers. 

  • Contributes to process development and design as part of the FPTV team.

  • May run errands, drop off and/or pick up items.

  • Perform other duties as assigned.
     

Education & Experience Desired:

  • Minimum AA in psychology or social work or related field preferred. 

  • Work experience in the homeless community is desirable.

  • Strong computer proficiency and familiarity with Google and Microsoft office products.

  • Experience working with software tracking programs.

  • Good interpersonal relations and communication skills required.
     

Skills, Knowledge, and Abilities Required:

  • Detail-oriented and strong organizational skills.

  • Strong verbal and written communication skills.

  • Strong experience with Google Docs required.

  • Ability to work well with clients, establish rapport and put them at ease.

  • Valid Oregon Driver’s license and clean driving record.

  • Ability to lift up to 20 pounds, good visual acuity, and full mobility.

  • Must be able to maintain program and client confidentiality.
     

Physical & Environmental Factors: 
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

  • Sitting for extended periods of time at a computer station.

  • Answering/speaking on phones throughout the day.

  • Lifting and carrying lightweight supplies and equipment (occurs infrequently).

  • Lifting and carrying medium weight supplies and equipment (occurs seldom to often).

  • Able to work with sometimes extensive workplace distractions.

  • Ability to provide both in-person and contactless case management to a wide range of clients in a motel setting.

If interested, please send your resume to gabrielle@familypromiseoftv.org.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.

Position Title: Rapid Rehousing Case Manager

Reports to:  Program Manager

Hours:  Full time, hourly non-exempt position, 40-hours per week over a 4-day M-TH work. Flexible work from home/office/ motel schedule

Compensation:  $24-25 DOE plus benefits

Position Summary:  Under the supervision of the Program Manager, the Rapid Rehousing Case Manager will provide field-based services to homeless and instability housed households who are enrolled in our Rapid Rehousing Program. This program offers medium-term rental subsidies combined with linkages to employment and other services to end households’ homelessness as well as create longer term self-sufficiency. Once households are stably housed through the support of the Case Manager, the Case Manager will also be responsible for providing ongoing services that will assist households to retain their housing and be good tenants and neighbors. This will include tapering households off the financial assistance over time till they are paying 100% of the rent.

 

Primary Duties & Responsibilities:

  • Develop and implement an individualized service plan with households that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede accessing and/or maintaining permanent housing.

  • Support households as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.

  • Develop close working relationships with landlords, local service providers, outreach workers, case managers, and collaborative agencies.

  • Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation, and reduce relapse risks, advocacy to deter evictions, and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.

  • Utilize a harm reduction/housing first model when working with households.

  • Respond to urgent requests for assistance from households or landlords as needed.

  • Assist household with re-housing/ moving when needed.

  • Keep thorough and high-quality case notes and enter in HMIS within 24 hours.

  • Complete all forms required for rapid rehousing thoroughly and completely.

  • Obtain and retain all required documentation (e.g., leases, income verification) as required by the program.

  • Participate in all meetings with collaborative agencies and other community meetings as directed.

  • Complete all requests for reporting in a timely manner.

  • Share in operational tasks of FPTV program, i.e., opening and closing offices, cleaning, telephone coverage, food delivery, etc. 

  • Participate in staff meetings, training sessions, and special events as required.

  • Represent FPTV at community meetings and events when requested. 

  • Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Education & Experience Desired:

  • Associate’s degree in a human service or related field and minimum four years of experience providing related services to similar populations. 

  • Bachelor’s degree in a human service or related field and minimum two years of experience providing related services to similar populations. 

  • Lived experience can be used in place of educational requirements. 

  • Knowledge of or ability to learn the Homeless Management Information Systems (HMIS) is required.

  • Experience working with participants with mental illness, chronic health issues, and substance use disorders. 

  • Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.

  • Working knowledge of Google Drive and Microsoft Office  products, including Word and Excel. 

  • A passion for ending homelessness. 

Skills, Knowledge, and Abilities Required:

  •  Strong computer skills and ability to learn computer programs and systems including HMIS database. 

  •  Ability to manage multiple cases efficiently and effectively. 

  • Excellent communication skills with ability to work autonomously and as part of a team. 

  •  Strong active listening skills and ability to respond with empathy. 

  • Good planning and organizational skills coupled with flexibility. 

  • Ability to handle and prioritize multiple tasks and work through distractions and sometimes emotionally charged situations. 

  • Ability to maintain confidentiality is a must. 

  • Ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds. 

  •  A valid Oregon driver’s license, insurance and reliable transportation is required. 

Physical & Environmental Factors: 
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

  • Sitting for extended periods of time at a computer station.

  • Answering/speaking on phones throughout the day.

  • Lifting and carrying lightweight supplies and equipment (occurs infrequently).

  • Lifting and carrying medium weight supplies and equipment (occurs seldom to often).

  • Able to work with sometimes extensive workplace distractions.

  • Ability to provide both in-person and contactless case management to a wide range of clients in a motel setting.

If interested, please send your resume to gabrielle@familypromiseoftv.org.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.

COVID-19 considerations:

All staff are required to wear masks and provide proof of vaccination.

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