Careers

We're Hiring an Initial Response Specialist and Case Manager!

Position Title: Initial Response Specialist

Reports to:  Program Manager

Hours:  Hourly, full-time, 40-hours per week over a 4-day M-TH work week with a 5-day schedule every 4th week. Flexible work from home or office options.

Compensation:  $20-23 DOE

Benefits:  Flexible work week; medical insurance for employee; 11 paid holidays yearly; two weeks of PTO for first year; work in a supportive culture with an awesome team.

Position Summary:  Are you a compassionate and dynamic professional with experience in
family and adult-only homeless services and have knowledge of resources in Washington
County? Come join our team! The Initial Response Specialist is a critical first point of contact for
those on the edge of homelessness. A standardized initial response assessment is
administered to evaluate household needs and referrals are made to the appropriate program
either inside FPTV or to a community partner with the goal of connecting folks to services
needed ASAP to reduce the trauma associated with calling multiple agencies to receive
assistance. Case management is provided for Prevention and Diversion cases within this
position as is contact with graduate households as part of our Graduate Services programming.
Connecting and building relationships with community partners is required in this position.

Primary Duties & Responsibilities:

Initial Response Specialist:

  • Serve as the first point of contact for callers to FPTV.

  • Demonstrate proficient knowledge base of FPTV programs and local resources.

  • Field and evaluate sometimes urgent and emotional calls with quick connections for assistance

  • Manage rental assistance programs when funding allows.

  • Assist school district McKinney-Vento liaisons and counseling staff to support families and students in Prevention and Diversion cases.

  • Understand and initiate intake procedures, eligibility guidelines and policies, case and
    client record keeping procedures and implement as appropriate.

  • Maintain FPTV databases and enter data into the HMIS system.

  • Administer Community Connect assessments.

  • Manage waitlists and advise team on emergency situations.

  • Assist with budget planning for Prevention, Diversion and Graduate programs.

  • Check in with graduates as part of FPTV’s 12-month Graduate services program.

  • Coach clients in basic budgeting skills, employment services.

  • Manage intakes into the Emergency Shelter program when funding allows

  • Regularly communicate with partner agencies to keep up-to-date on resources available and develop relationships to provide better support to callers needing assistance.
     

Case Management:

 

  • Develop individual case plans with clients to prevent homelessness or divert shelter stays with the goal of stable housing. Identify a case plan to assist clients in reaching their goals and empower them to succeed.

  • Assist clients with social service referrals and connections to community resources to
    help ensure self-sufficiency and stabilization.

  • Evaluate needs and schedule client workshops as needed, i.e., financial literacy and employment trainings.

  • Schedule weekly case management sessions with clients and check in several times each week to gauge progress. Maintain confidential client records.

  • Assist some clients in the rehousing process including submitting rental applications.

  • Review cases weekly with Program Director and participate in weekly case conferencing meetings with FPTV team.

  • Contact graduates at prescribed intervals to check on their stability and community
    resource needs.

  • Maintain data on all client interactions in FPTV and HMIS databases.
     

Education & Experience Desired:

  • BA Degree in Social Work or Psychology or an AA with additional 2 years of applicable work experience.

  • Experience working with families and individuals experiencing homelessness highly desirable.

 

Skills Required:

  • Bilinguality (English/Spanish) is preferred for this position.

  • Excellent communication skills.

  • A high-level of empathy and sensitivity is required along with an ability to practice self-care.

  • Strong computer skills and ability to learn computer programs and systems; well versed in Microsoft Office Suite and Google based programs.

  • Knowledge of local government and social service programs desirable.

  • Must be detail oriented with good planning and organization skills.

  • Excellent time management skills required.

  • Strong ability to juggle multiple incoming tasks with flexibility and prioritize appropriately.

  • Ability to work through distractions.

  • Proven counseling/problem solving skills and ability to work effectively in a team with a wide range of people; ability to develop a comfortable, trusting relationship with clients through an equity lens.

  • Ability to maintain confidentiality and complete tasks on time.
     

Physical & Environmental Factors: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sitting for extended periods of time at a computer station.

  • Answering/speaking on phones throughout the day. 

  • Lifting and carrying lightweight supplies and equipment (occurs infrequently).

  • Lifting and carrying medium weight supplies and equipment (occurs seldom to often).

  • Able to work with some workplace distractions.

If interested, please send your resume to rose@familypromiseoftv.org.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.

Position Title: Case Manager

Reports to:  Program Manager

Hours:  Hourly, full-time, 40-hours per week over a 4-day M-TH work week with a 5-day schedule every 4th week. Flexible work from home or office options.

Compensation:  $21-24 DOE

Benefits:  Flexible work week; medical insurance for employee; 11 paid holidays yearly; two weeks of PTO for first year; work in a supportive culture with an awesome team.

Position Summary:  The Case Manager is responsible for assessing the needs of our
guest families, developing household stabilization plans, and creating housing
portfolios while developing/maintaining relationships with agencies and community
organizations to help our guests regain and retain housing. The 4-day work week is
divided between our Day Center in Tualatin, our motel site in Tigard, and working
remotely from your home. 

Primary Duties & Responsibilities:

  • Conduct intake interviews for individual case load and emergency hotel stays. After engaging with the caller thoughtfully and empathetically, determine which program works best for the guest.

  • Develop and maintain relationships and collaborations with local social services agencies, property managers, and employers.

  • Guide guests on FPTV protocols and responsibilities at the motel site.

  • Develop and maintain individual family housing plans and portfolios.

  • Assist guests with social service needs, referring them to the proper agencies and advocating for them with agencies as required.

  • Support families as they advocate for their children at the school level.

  • Facilitate guest coaching as necessary, including financial literacy, parenting skills, etc.

  • Meet with guests two to three times per week to monitor progress.

  • Maintain confidential records for all case load participants including grant compliant paper and digital charts.

  • Participate in weekly case conferencing with FPTV team.

  • Maintain an active FPTV motel shelter caseload of five.

  • Maintain an occasional emergency shelter caseload as grant funding allows.

  • Maintain an active graduate caseload.

  • Attend appropriate county meetings as needed.

HMIS Compliance:

 

  • Maintain accurate and timely HMIS data.

  • Complete community connect assessments for some caseload participants.

Education & Experience Desired:

  • Bachelor’s degree in related area, such as social work, psychology, or sociology and/or two years work experience or five years of experience working in a social service agency serving underserved or at-risk populations.

  • Experience working with homeless population highly desirable.

  • Applicants with lived experience with homelessness are highly encouraged to apply.

  • Bilinguality in English and Spanish is preferred.
     

Skills Required:

  • Ability to engage non-judgmentally with clients from all backgrounds and meet people where they are in their journeys to rehousing.

  • Excellent written and verbal communication skills.

  • Reliable vehicle with current Oregon driver’s license and insurance. (Mileage reimbursement is provided.)

  • Good time management, well-organized, and able to prioritize.

  • Comfortable in a fast-paced environment and able to assess and solve problems, sometimes in crisis situations.

  • Self-directed and can work without supervision.

  • Can be flexible with schedule.

  • Proficient computer skills, including G Suite and Microsoft Office products (Google Docs, Word, PowerPoint, and Excel).

  • Committed to practicing professionalism and upholding high ethical standards, which includes showing respect and acting equitably toward all people, including guests, staff, and volunteers.

  • Ability to work collaboratively and contribute to the established supportive culture of our amazing team.

  • A demonstrated ability to work autonomously is required.
     

Physical & Environmental Factors: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Sitting for extended periods of time at a computer station.

  • Answering and speaking on phones throughout the day.

  • Lifting and carrying light to medium weight supplies and equipment (occurs often.)

  • Ability to work with workplace distractions.

  • Ability to drive to various motel sites and conduct guest assessments while upholding current COVID-19 protocols.

If interested, please send your resume to rose@familypromiseoftv.org.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.