We're Hiring an HCMS Case Manager!

Position Title: HCMS Case Manager

Reports to:  Program Manager

Hours:  Full time, hourly non-exempt position, 40-hours per week over a 4-day M-TH work week with a 5-day schedule every 4th week. Flexible work from home/office/ motel schedule.

Compensation:  $24-26 DOE

Benefits:  15 days PTO for first year plus 11 paid holidays per year; medical insurance for employee.

Position Summary:  The HCMS works under the supervision of the Program Manager to provide high quality Housing Case Management Services to participants currently experiencing homelessness and housing instability and is funded through the Metro Supportive Housing Services in Washington County. This location of this position is flexible with the workload being divided between the office, in the field and working from home. A strong ability to work autonomously is required.

Primary Duties & Responsibilities:

  • Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them in their efforts to move into and maintain permanent supportive housing.

  • Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing.

  • Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants.

  • Outreach and engagement including processing referrals.

  • Conduct face-to-face and virtual screenings and consents.

  • Provide linkage to other needed providers and services.

  • Conduct intake enrollments and exits from program.

  • Establish rapport with participants and provide a “screening in” philosophy.

  • Assist with temporary housing assistance until permanent housing can be secured.

  • Ensure all documentation is prepared and entered into the Homeless Management Information system (HMIS).

  • Assist at all levels of move-in to permanent housing beginning with finding shelter services, provide housing navigation and assist with housing authority applications and other paperwork, coordinate move-ins and engage with property management as needed.

Additional Responsibilities:


  • Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed.

  • Ensure access to health, mental health, and substance use disorder services.

  • Ensure connection with medication and treatment regimens.

  • Conduct home visits with participants in their units.

  • Assist with increasing income, job search, increased education, and social security/disability assistance.

  • Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed.

  • Provide housing navigation services and educate participants on tenant rights and responsibilities.

  • Educate participants on the appropriate use of crisis intervention services versus case manager calls, 911 emergency calls, etc.

  • Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities.

  • Maintain Professional Development growth through FPTV and other county training opportunities.

  • Provide up to two years of housing support to program participants.

  • Share in operational tasks of FPTV program, i.e., opening and closing offices, cleaning, telephone coverage, food delivery, etc.

  • Participate in staff meetings, training sessions, and special events as required.

  • Represent FPTV at community meetings and events when requested.

Education & Experience Desired:

  • Associate’s degree in a human service or related field and minimum four years of experience providing related services to similar populations, or

  • Bachelor’s degree in a human service or related field and minimum two years of experience providing related services to similar populations, or

  • Lived experience can be used in place of educational requirements.

  • Knowledge of or ability to learn the Homeless Management Information Systems (HMIS) is required.

  • Experience working with participants with mental illness, chronic health issues, and substance
    use disorders.

  • Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits
    applications, housing and landlord/tenant rights, eviction prevention, etc.

  • Working knowledge of Google Drive and Microsoft Office products, including Word and Excel.

  • A passion for ending homelessness.

Skills Required:

  • Strong computer skills and ability to learn computer programs and systems including HMIS database.

  • Ability to manage multiple cases efficiently and effectively.

  • Excellent communication skills with ability to work autonomously and as part of a team.

  • Strong active listening skills and ability to respond with empathy.

Physical & Environmental Factors: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting for extended periods of time at a computer station.

  • Answering/speaking on phones throughout the day.

  • Lifting and carrying lightweight supplies and equipment (occurs infrequently).

  • Lifting and carrying medium weight supplies and equipment (occurs seldom to often).

  • Able to work with sometimes extensive workplace distractions.

  • Ability to provide both in-person and contactless case management to a wide range of clients in a motel setting.

If interested, please send your resume to

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, or working conditions associated with a job. They are intended to be accurate reflections of the principal job elements. This job description does not create an employment contract. Prior to any offer of employment, candidates must agree to a legal background check and motor vehicle records search.